| THE GUIDING PRINCIPLES OF THE COMPANY |
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The Company
– An independent flexible medium-size freight forwarding company
– A niche freight forwarder for international forwarding
– Setting up fair long-term partnerships with all business partners |
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Management
– Cooperative management style
– Better than a hierarchical structure
– Knowledge management
– Team adjusts to changing processes |
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Employees
– Continual further training
– Respectful attitude to one another
– Modern working environment
– We see constant change as a constant challenge |
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Services
– Quality of the highest standard
– Removing barriers for our customers
– Reacting with great flexibility to customer requirements |
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| QUALITY POLICY |
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Customer satisfaction
– Correct advice
– Competitive prices
– Documentation on time and error-free
– Smooth transport processing |
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Service quality
– Highest possible service quality |
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Employee satisfaction
– Employees with special knowledge
– Continual employee training, in-house and externally
– Modern working methods |
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Troubleshooting / zero-error strategy
– Prompt handling of complaints
– Preventative QM system
– Error prevention rather than troubleshooting |
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